Billing Inquiry: Request to Reverse Annual Fee Charged After Practice Closure

We have closed our practice on 3/13/2026 and are closing everything out. We were charged our annual fee on 3/28/2026 and I feel as though that should not be charged, since we are closed and not reopening.

Can you please reverse that charge?

Hi Exclusively Cats,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand that your practice closed on 3/13/2026 and that you were still charged the annual fee on 3/28/2026, and you are requesting that this charge be reversed since you are not reopening. I have escalated your refund request to our billing team so they can review the 3/28/2026 annual charge in light of your closure date and determine the appropriate adjustment. Our team typically responds within 24-48 hours; please use this ticket thread for all updates so everything stays in one place.

Reach out again if you need any other help.

Thank you. Since our emails our closed, can you please email me back at jomalley@vetmeducate.org to let me know the outcome?

Thank you,

Jayme

Hi Exclusively Cats,

Thank you for providing your email address. I have noted your request to be contacted at jomalley@vetmeducate.org regarding the outcome of the charge reversal review. Our support team will reach out to you via that email once they have an update.

Reach out again if you need any other help.

Hi Exclusively_Cats,

You need to cancel your subsription and fill out the refund form. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it. You can also easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.

Thank you!

Thank you. I just cancelled it and requested a refund. If that credit card is shut down, do you mail a check?

Hi there,

I'd be happy to help with your question. I have escalated the issue to the billing department to let them know of your inquiry. They will let you know how they plan to handle the refund in this situation.

Let us know if you have any questions!