Multi-select Grid Widget: Loading issue with spinning circle on Mobile devices

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    theatreboxtix
    Asked on March 28, 2026 at 8:18 PM
    I also had someone try it on an android, and all he's getting is a spinning circle, the grid isn't working.
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    Jeric_T
    Replied on March 28, 2026 at 8:34 PM

    Hi theatreboxtix,

    Thanks for reaching out to Jotform Support. The cloned version of your form is working as intented as shown below:

    Multi select Grid Widget: Loading issue with spinning circle on Mobile devices Image 1 Screenshot 30

    I also tested the original and replicated the issue, but after clearing your form caches, it started to load correctly, as shown below:

    Multi select Grid Widget: Loading issue with spinning circle on Mobile devices Image 2 Screenshot 41

    It looks to be a peculiar issue on the form, but can you try it again on your mobile device and let me know if the issue persists?

    When we hear back from you, we’ll be ready to move forward.

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    theatreboxtix
    Replied on March 28, 2026 at 9:41 PM

    I just tried it on my phone and I'm still not seeing anything reserved.

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    Aries JotForm Support
    Replied on March 28, 2026 at 9:48 PM

    Hi theatreboxtix,

    I tested your form directly using an Android device to replicate the issue and the MultiSelect Grid showing the reserved dates. Check out the sample screenshot below:

    Multi select Grid Widget: Loading issue with spinning circle on Mobile devices Image 1 Screenshot 40

    Can you let us know the device model you’re using when you encounter the issue? Also, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Multi select Grid Widget: Loading issue with spinning circle on Mobile devices Image 2 Screenshot 51

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Multi select Grid Widget: Loading issue with spinning circle on Mobile devices Image 3 Screenshot 62

    That's it. Once we hear back from you, we'll be able to help you with this.