Customer Support: Request for Personal Assistance and Follow-Up

See above

Hi Debbie,

One of our Support Team members will take it from here to follow up shortly.

Great, thank you, Debbie

Hi Debbie,

Thanks for reaching out to Jotform Support. I noticed you received a response on the other thread you created. You can check it out through this link. You can also let us know directly on this thread exactly what you need or what is going on, so we can help you with that here.

Once we hear back from you, we'll be able to understand better what is going on and how to help.

My client Veronica Sullivan states she completed my health assessment, but it never came to me and its not in my list of completed health assessments.

Can you find it?

Thank you,

Debbie

Hi Debbie!

Do you have emails turned on for when you get submissions? This can be found in the Form Builder > Settings > Emails > Notification Email > and confirming your email is entered into the "recipient Email" box under the recipients tab.

If this is turned on with your email entered, you should have received an email saying that Veronica has completed your assessment!

If everything is there but no email has been received, I would suggest exporting your submissions via Jotform Tables. This way, you can see all of the submissions that have been sent through your form. You can use this video

for a visual tutorial of the information above!

Let me know if this helps

Yes I have it on, but the submission is not in my list of completed assignments, so it would not have noticed me. Where else could it be?

Hi Debbie,

Did Veronica get an email confirming she submitted her assignment? If she does, then we can move forward with investigating where it could possibly be located! Just want to confirm her information went through completely on her end.

Let me know!