Form Submission Issue: Time Slots Blocked Without Successful Registrations

Hi

This issue is happening frequently and is extremely concerning. Customers are attempting to sign up using our form, but their submissions are being denied, yet the corresponding time slots are still being blocked.

The event is this Saturday, and currently 8 time slots are marked as reserved, but I have only received 5 successful submissions. Customers are calling, reporting issues with the form, and it’s causing confusion and frustration.

Please advise urgently on how to resolve this, as it’s affecting our event registration.

Hi Milford,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems that your form is blocking time slots even when submissions are denied, causing confusion for your customers. Let me show you how to address this issue:

1. Check the Appointment field settings: In Form Builder, click on the Appointment field, then select the Gear icon to open its menu.
2. Go to the Limits tab: Here, you can manage how time slots are reserved and blocked.
3. Review your settings for blocking dates and time slots: Make sure that only successful submissions block the time slots and that there are no settings causing slots to be blocked prematurely.

If the issue persists, consider enabling the Unique Submission feature to prevent multiple submissions from the same user or device, which might help reduce conflicts.

Give it a try and let us know how it goes.

did not work. agent

Hi Milford,

One of our Support Team members will take it from here to follow up shortly.

Hi Milford,

I cloned your form to see if I could replicate the issue, but everything works properly. Take a look at the screenshots below:

Table:

Does the affected user see an error when submitting your form? If so, could you share a screenshot of what’s happening so we can look into it? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to help you better with this.

Were you able to see 8 grayed-out time slots but only 5 submissions? It looks like customers are being redirected at checkout—they aren’t actually being charged, and while the time slot gets blocked, the submission doesn’t come through. This seems to be a very common issue with JotForm. I have nothing to screenshot unfortunately

Hi Milford,

I cleared your form cache, and it's now showing the updated available slots. Here's a screenshot of your form showing the updated slots:

Keep us updated and let us know if you need any more help

Thank you