AI Phone Agent: Calls Redirected to Voicemail Instead of Number

  • Profile Image
    Forever_Love
    Asked on March 26, 2026 at 1:04 AM
    only problem now is I can't forward my google voice to the number because google voice insists on send the call to their voice mail.
  • Profile Image
    Sheena JotForm Support
    Replied on March 26, 2026 at 1:17 AM

    Hi Forever_Love,

    Thanks for using Jotform. This usually happens when the forwarding number isn’t fully recognized or verified, which can cause calls to go straight to voicemail instead.Here are a few things you can try:

    1. Make sure the AI Phone number is properly added and verified in your Google Voice settings. Google typically sends a verification code via call or SMS—this step needs to be completed.
    2. Confirm that call forwarding is enabled and that the AI number is selected as the destination.
    3. Try increasing the ring duration or temporarily turning off voicemail. Sometimes Google Voice answers the call before it can be forwarded.
    4. Features like call screening or spam filtering can interfere with forwarding. Disabling them briefly can help test this.

    Give it a try and let us know how it goes.