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Forever_Love -
Sheena JotForm SupportHi Forever_Love,
Thanks for using Jotform. This usually happens when the forwarding number isn’t fully recognized or verified, which can cause calls to go straight to voicemail instead.Here are a few things you can try:
- Make sure the AI Phone number is properly added and verified in your Google Voice settings. Google typically sends a verification code via call or SMS—this step needs to be completed.
- Confirm that call forwarding is enabled and that the AI number is selected as the destination.
- Try increasing the ring duration or temporarily turning off voicemail. Sometimes Google Voice answers the call before it can be forwarded.
- Features like call screening or spam filtering can interfere with forwarding. Disabling them briefly can help test this.
Give it a try and let us know how it goes.