Payment Cancellation and Refund Request for Unauthorized Charge

I haven’t used my jotform and the name it’s under “mode cowork” I haven’t worked at mode in over 1 year!

please please reverse the payment. It made my bank account charge me overdraft fees on top of the -288 I do not have. Please please please

Hi,

I am sorry to hear about the unexpected charge and the overdraft situation. To help us review and process a possible refund, please provide the following details: 1) the Jotform account username or email address associated with "mode cowork", 2) the last 4 digits of the card that was charged, 3) the date and amount of the charge you see on your bank statement, and 4) whether you want the subscription fully canceled so it does not renew again. Once we have this information, we can check the billing on your account and proceed with the appropriate steps.

Let us know if you have any other questions.

1) the Jotform account username or email address associated with "mode cowork", april@northidahoevents.com

2) the last 4 digits of the card that was charged, 7529

3) the date and amount of the charge you see on your bank statement 3/24/26 $288

4) whether you want the subscription fully canceled so it does not renew again. Once we have this information, we can check the billing on your account and proceed with the appropriate steps.- fully cancelled and do not renew

Hi,

Thank you for providing those details. I have forwarded your request, along with the email, card digits, charge date, amount, and your confirmation that you want the subscription fully canceled and not renewed, to our billing team so they can review the charge and handle the refund request as appropriate. Please also contact your bank regarding the overdraft fees, as they may be able to assist you on that side while we review the Jotform payment.

Let us know if you have any other questions.

Hi April,

You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan. Meanwhile, to request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Keep us updated and let us know if you need any more help.