How do I verify my account form disabled because of PPI?

I am experiencing an issue where my account form is disabled due to PPI. I want to know how to verify my account in this situation.

Hi,

I have escalated this thread to the relevant team. They will review the issue and get back to you with a response.

Let us know if you have any other questions.

Hi finance305,

Thanks for using Jotform. Your forms are temporarily disabled because they’re collecting sensitive information. To ensure the security and privacy of all our users, we need to review your account before restoring access.

To move forward, click on the Verify Now button in the Data section of your Account Settings, and then fill out the User Verification Form. Once we review your submission and, if we can confirm that everything is compliant, we’ll reactivate your forms.

Thanks for your understanding. We appreciate your trust in our platform. We’ll let you know as soon as the review is complete

Hi Rico ~ Please help me! This cannot wait 8–12 hours. My account is locked, I cannot log in, and I cannot complete verification due to the error page.At the same time, this has taken active tests offline that physicians are trying to access right now. This is a live production issue affecting users.

I think I need one of the following immediately:

1. A direct verification link that works without login
2. A way to submit documents through this thread and have verification completed manually
3. Temporary restoration of access while verification is completed

I am ready to provide any required documentation right now. Please escalate this to the appropriate team immediately.

Hi Steph,

I took a look at your account (finance@simify.com) and I'm seeing that it is no longer locked. If you are still unable to access your account, could you take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here.

This is not my email address. Oh please help! I'm a small business and this is very bad for me

Hi Steph,

Thanks for the clarification. We have received your email and responded to it as well. You can check our response for more information about your account verification.

Once we hear back from you, we'll be able to help you with this.