Checking if my subscription is already cancelled and I will no longer be charged.

I tried to cancel my subscription last year but was unsuccessful.
I want to ensure that I do not have any further charges after my initial one and that my account is closed with no billing mechanism in place

Hi Louise,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with canceling your subscription and ensuring no further charges occur.

Here’s how to cancel your Jotform subscription:

1. Log in to your Jotform account.
2. Go to your account billing page by visiting the Change plan section.
3. Locate your current subscription plan and select the option to cancel or downgrade your subscription.
4. Follow the prompts to confirm the cancellation. This will stop any future billing and remove the subscription auto-renewal.

If you purchased your subscription through a mobile app (iOS App Store or Google Play), you must cancel it directly through the respective app store account you used for purchase. For iOS, you can follow the guide on how to cancel a subscription from Apple. For Android, refer to how to cancel a subscription from Google Play.

For detailed instructions, you can also visit our guide on How to cancel your Jotform subscription.

Following these steps will ensure your account is closed with no billing mechanism in place and no further charges will be made.

Give it a try and let us know how it goes.

Hi Louise,

When I checked, our system shows that you already successfully cancelled your Bronze Yearly plan, but can still use it until period's end. And rest assured that you will no longer be charged after the billing period ends on June 24, 2026.

Let us know if there’s anything else we can help you with.