Preciso de atendimento humano, com uma certa urgência.

Quero conversar sobre planos e sobre uma questão em uma formulário já existente.

Hi Lara,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your interest in plans and a question about an existing form, could you please specify what exactly you want to know about the plans? Also, please describe the issue or question you have with your existing form so I can assist you better.

Once you provide more details, I'll be able to guide you accordingly.

Eu preciso de atendimento humano, por gentileza

Hi Lara,

One of our Support Team members will take it from here to follow up shortly.

Solicitei atendimento já faz mais de uma hora!

Olá, tudo bem?
Gostaria de um atendimento humano pois preciso tirar dúvidas a respeito de planos e também verificar uma questão.

Aguardo retorno.

Atenciosamente,


De: Jotform <noreply>
Enviada em: sexta-feira, 20 de março de 2026 14:31
Para: sac@autolimpe.com.br
Assunto: We’ve received your request (Ticket ID #36736151)

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Your request has been received

Submit Date
March 20, 2026 at 01:29 PM
Ticket ID
<https:> #36736151


Hello Lara Lauane,
Thank you for contacting Jotform’s support team. We’ve received your request and are currently reviewing it.
To add additional comments to your request, reply to this email or click the button below.
<https:> View Your Request

In the meantime, feel free to check out these other resources for answers to similar questions:
<https: /> Help Center <https: /> User Guide <https: /> FAQ


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Hi Lara,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you explain exactly what you’d like to do so we’re on the same page? You can also send us a screenshot of what is happening so we can look into it. Our guide on How to Post Screenshots to Our Help Center shows you how.

Once we hear back from you, we'll be able to help you better with this.

Atualmente possuo um plano gratuito para os formulários, nesse e-mail em específico que estamos nos falando, tenho um formulário para atendimento ao consumidor de nossa empresa. Porém, como nesse formulário precisamos receber alguns arquivos, mídias, acabou comprometendo o uploud de nossa conta.

Fui informada que se excluísse alguns arquivos iria esvaziar, mas acredito que isso não seja o suficiente, pensamos em fazer o upgrade dessa conta e para que isso aconteça preciso consultar valores e entender se é possível fazer uma migração de outros formulários que estão em outros e-mails e centralizar em somente um.

Aguardo retorno para que me esclareçam.

Atenciosamente,


De: Jotform <noreply>
Enviada em: sexta-feira, 20 de março de 2026 16:40
Para: sac@autolimpe.com.br
Assunto: Re: Preciso de atendimento humano, com uma certa urgência.


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<https:>
There’s a new response on your question:
Preciso de atendimento humano, com uma certa urgência.


Hi Lara,
Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, can you explain exactly what you’d like to do so we’re on the same page? You can also send us a screenshot of what is happening so we can look into it. Our guide on How to Post Screenshots to Our Help Center <https:> shows you how.
</https:></https:></https:></noreply>...

Hi Lara,

I checked your account and saw that your upload storage has already exceeded the limit. Right now, it’s at 106.84 MB out of 100 MB, which is why your account is showing an Overlimit status.

Jotform’s paid plans range from $34/month (Bronze) to $129/month (Gold), each offering higher storage and submission limits. If you’d like to explore options, you can check the Jotform Pricing page for full details.

If you’re looking to consolidate forms from multiple accounts, Jotform does allow you to transfer forms along with their submission data into a single account. This can be a helpful way to centralize everything, though full multi-user management is only available with Jotform Enterprise.

When you transfer a form, all its submission data moves with it, and the receiving account becomes the new owner. There are a few things you need to be aware of:

• If you're using a custom URL, it’ll automatically update from https://form.jotform.com/{yourUsername}/{your-custom-url-slug} to https://form.jotform.com/{New_Owner_Username}/{your-custom-url-slug}.
• The transfer can’t be undone unless the new owner agrees to send the forms back.
• It's not possible to transfer forms to or from HIPAA-friendly accounts.

Now, let me show you how to do it:

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the window that opens, click on Settings.

3. Then, click on the Data tab on the left.

4. In the Transfer Form section, click on Transfer Form.

5. Next, enter the Authentication Code that is sent to your email address, and click on Verify.

6. In the window that opens, tick the box next to the name of the form you want to transfer.

7. In the New Email Owner’s Email Address field, enter the email address of the account that you want the forms to be transferred to.

8. Now, click on Transfer Form.

Keep in mind that you can only send one form transfer at a time. You can also cancel the current transfer request. Let me show you how:

1. While you are still on the Data page, click on the View Details button in the Pending Transfer section.

2. Then, click on Cancel Request.

3. Finally, click on Yes, Cancel.

Once the forms are transferred, the owner of the account receiving the forms will get an email notification. From that email, they can click on the View Transfer button, then click on Accept to complete the transfer. Check out the screencast below:

Since your upload capacity is already maxed out, upgrading to the Silver or Gold plan will give you much more storage.

Let us know if you have any other questions.