Document Editor: Error message appears when trying to save and exit documents

When I try to save and exit a document it gives me an error message, that happens with all the documents I try to edit. It's been happening for the last 3 days. 

Hi Dulce,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

There are three alternative solutions if you encounter an error when trying to save and exit a document:

The first one is when you make any changes and open the PDF editor:

1. After you make changes in Form Builder, click on the Downward Arrow icon on the top-left side of the page and select PDF Editor.
2. Click on the Yes, Proceed button in the window that pops up, and the file will update automatically.

Second, you can always update the PDF file manually. Here’s how to do it:

1. Click on the Add Element menu on the left side of the page.
2. Then, click on the Form Fields tab, drag and drop or click on the fields you want to add to your PDF document.

And third, you can create the PDF file in a new tab again. The new file will include all the fields on the current form automatically. It's easy to set up. Let's do it:

1. In the blue navigation bar at the top, click on the New PDF button.
2. In the window that opens, choose a layout and that’s it.

Let us know if you need any more help.

Hi Dulce,

To investigate further about this issue, can you give us more details about it? What's the error message you're getting? Try to log out of Jotform, and then clear your browser cache. Logging out first helps ensure that any cached data related to Jotform is fully cleared before starting a fresh login session.

If the issue persists, can you send either a screenshot or a quick recording of what’s going on? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link. Or you can use this guide for taking a screenshot.

After we hear back from you, we’ll know what’s going on and how to help.