Issues with my Payment form

The AI auppost can not help me. It can't even open my form !!!

Hi Gents,

One of our Support Team members will take it from here to follow up shortly.

Hi gentsautoclub,

Thanks for reaching out to Jotform Support. I checked your form, and it looks like you haven't connected a payment connection yet. Collecting payments for your products or services is quick and easy. All you have to do is integrate it with one of the 40+ Payment Gateways that Jotform provides. Here’s a step-by-step walkthrough:

1. In Form Builder, click on the Add Element menu on the top-left side of the page.

2. Click on the Payment Gateway you want to use (for example, Stripe), and then click on the Plug icon in the menu on the right side of the page.

3. In the window that opens, click on Add New Connection, click on Stripe, and then click on Next.

4. Select Test Mode or Live Mode under the X button on the right.

5. Enter a Connection Name, and click on Connect with Stripe.

6. Log in to your Stripe account if you are using the Live Mode. Since I’m on Test Mode, I’m selecting Skip this Form.

7. Finally, click on Save, select the newly added connection, and click on Use.

Curious about how to add products to your Product List? Check out our guide on How to Add Product Categories to Payment Fields. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

Reach out again if you have any other questions.

There is a payment section that has been in form for weeks. It has been used for payments successfully. You nmeed to look at the form TOP TO BOTTOM.

That is not correct. I DO have a payment system set up that seems to be
ignored. I have collected payment from the for already. If you scroll down
the form you will see that there is a payment collection section
...

I just checked and the BOT has removed the payment section. Please recover my form from history... It is fine an hour ago

Hi gentsautoclub,

I've checked your form's Revision History and can confirm that the Square integration has been removed. I suggest you revert it yourself to ensure it’s correct. You can use the Revision History feature that lets you revert your form back to an older version you select. Let me show you how to use it:

1. In Form Builder, click on the Circular Arrow icon at the top middle of the page to open the Revision History menu.
2. In the menu on the right side of the page, select the version you want to restore the form to. 
3. Now, just click on Revert next to the version you select, and then close the Revision History menu in the top right corner.

Give it a try and let us know if you need any help.

I have been able to re load the Square payment system. Now I still have issues

Hi gentsautoclub,

I can confirm that you were able to revert the form, and now it shows a connection to Square. What seems to be the issue when you tested the form? Are you getting an error when completing the form? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

My initial request for help is related to adding a Catalog Number to each individual item. The catalog number would appear of the report of completed Submissions. It seems to me that the place that might be added is in the section related to STOCK. Although we do not stock items, the Catalog number may fit there.

This is a number that would be included at the initial adding of an item. The reason for this is that we order out items from different manufacturers and sorting by that catalog number would help a lot to simplify our ordering.

Hi gentsautoclub,

The Product List element does not have a built-in field specifically for catalog numbers per product. The Stock feature is used to indicate how many of each item can be purchased.

A practical workaround is to include the Catalog Number as part of the product name or description when you add or edit each product in the Product List. This way, the catalog number will appear alongside the product in the submission reports.

Alternatively, you can add a custom text field or dropdown for Catalog Number before the payment section where you manually enter or select the catalog number corresponding to the item ordered. This field will then appear in the submission report.

Let us know if you have any other questions.