Upload Space not reducing even after deleting submissions

Hi Laquinta_DouglasL,

Thanks for reaching out to Jotform Support. I've checked your account, and you still have 44 uploads from your Facility Inspection Checklist B Form. You need to delete your trashed submissions so it will clear up your Upload Space. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Next, in the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

As stated in the original post. There are 0 submission and 0 items in the Trash but states I've "reached upload space limit". I do not have anything uploaded. See attached screenshots

Hi Laquinta,

I just checked your account limits and can confirm that your uploads have been refreshed. They are now at 0.00 B of 100.00 MB. Log out of your account and then log back in to refresh your session.

Let us know if you need any more help.