Contact Request: Customer wants phone support today

Please contact me by phone today 704-503-9884

Hi Alexandra,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I'm unable to make phone calls, but I am here to help you with any questions or issues you have regarding Jotform. Please let me know how I can assist you today.

Reach out again if you need any other help.

No one has contacted me directly. I would appreciate if someone could call me 704-503-9884 and ask for Alexandra.
Thank you!
Kind Regards,
Alexandra Kirles
Practice Manager
[cid:1e73db3b-50a2-4c33-bfd4-566888f00727]<https:> Carolina Complete Psychiatry
5970 Fairview Rd. Suite 430
Charlotte NC, 28210
Phone: 704-503-9884<tel:>
Fax: 704-870-3968<tel:>
Office Hours:
Monday: 9:00-8:00
Tuesday 9:00-3:00
Wednesday: 9:00-8:00
Thursday: 9:00-3:00
Friday: Closed
Please note, if you are in crisis, please call 911 or go to the nearest emergency department. If you are an established patient and have a non-urgent matter, your email will be answered as availability allows over the next 72 hours. If you have an urgent matter and need to reach y​our provider, please call or text 704-750-8083.
</tel:></tel:></https:>...

Hi Alexandra,

Thanks for following up about this. I understand you’d prefer phone support, but we’re only able to assist through this Help Center thread at the moment. If you share the issue you need help with, along with any screenshots or links related to it, I’ll check it from here and do my best to guide you as quickly as I can.

A screenshot or recording of what’s happening would help us figure this out. You can use Loom or upload to Google Drive or Dropbox, then send us the link. We’ve also got a guide explaining how to send us a screenshot.

Once we hear back from you, we can help you sort this out.

Hi Jan,

Thank you for your reply. I am inquiring about being refunded a prorated portion since we will not be using the full year of our subscription. We no longer have the active subscription as of last week. When I requested the refund originally, it did not give me the option to request a prorated amount. Of course, we are not asking for the entire refund amount as we did use 2.5 months of the subscription. We are only asking for a prorated amount.

We have been customers of Jotform for some time now and would really appreciate if you can honor our request.

Thank you

Alexandra Kirles

Hi Alexandra,

We have completed the partial refund in the amount of $268.40. Please allow 7-10 business days for the refund to reflect.

Let us know if you need more help.