Quantity Selector Button: Not Working on Desktop but Works on Mobile

on my computer the quantity selector button does nothing but works on my phone. i have tried clearing the cache and cookies and restarting the computer and tried it in incognito and still nothing i have cloned the form and still doesnt work.

Hi Monica,

Regarding the quantity selector button not working on your computer but functioning on your phone, and considering you have already tried clearing cache, cookies, restarting, using incognito mode, and cloning the form, here are some insights:

The quantity selector in Jotform's Product List starts at 1 by design and cannot be set to zero. If the button does nothing on your computer, it might be related to browser compatibility or a script conflict specific to that device, since it works on your phone.

Since you've tried common troubleshooting steps, I recommend checking if any browser extensions or security settings on your computer might be blocking scripts or interactive elements on the form. Also, try updating your browser to the latest version or testing with a different browser to see if the issue persists.

If you have a connected payment gateway in your form, please let me know, as sometimes the presence of payment integrations can affect form behavior.

Give it a try and let us know how it goes.

no connected payment gateway. have done everything already

Hi Monica,

Since there is no connected payment gateway and you have already tried all common troubleshooting steps, the issue might be related to a deeper compatibility or script conflict on your computer.

Here are some additional suggestions to try:

1. Test the form on a different browser on your computer to see if the issue persists.
2. Temporarily disable any browser extensions or security software that might block scripts or interactive elements.
3. Check your browser's developer console (usually by pressing F12) for any error messages when you click the quantity selector button. This might give clues about the issue.

If none of these steps work, please share a screenshot or any error messages you see so we can further investigate.

Give it a try and let us know how it goes.

nothing works

Hi Monica,

Thanks for reaching out to Jotform Support. I tested your form but couldn’t replicate the issue. Take a look at the screencast below to see my result:

What you're experiencing might be due to browser compatibility issues, script conflicts, or browser extensions blocking scripts on that device. Since you have tried common troubleshooting steps, you can try the following:

1. Test the form on a different browser on your computer to see if the issue persists.
2. Disable any browser extensions or security settings that might block scripts or interactive elements on the form.
3. Update your browser to the latest version to ensure compatibility.

If these do not resolve the issue, can you share a screenshot of the browser's Console Log after clicking the quantity selector? Our guide on How to Post Screenshots to Our Help Center shows you how. Also, if your form is embedded on a website, share the webpage link where it’s embedded.

Give it a try and let us know how it goes.

i need this form for my business i need to speak to a live agent to get this problem resolved

i have already tested it on another browser and it does the same thing. i know it works when you do it bit it don't work when do it but not when I for

it was working just fine before

Hi Monica,

I tested your form on my end to see if I can replicate the issue, but it is working properly. Check out the screencast below:

As you can see, it is working properly. Can you take a screenshot of your console log while clicking on your quantity selector and send it to us for us to investigate it further? We’ve got a quick guide on how to do that here.

As soon as we hear back from you, we can work on getting you a solution for this.