I need a human agent to review my past conversation

I need a human agent and I want them to look at my past conversation. I have requested for a human agent multiple times and now I want a ticket created for this issue.

Hi Monica,

Thanks for reaching out to us for help. I’m a member of the Support Team, and I can review your past conversation from here. I can see that a ticket has already been created for this, so you’re in the right place. If you want to find your earlier thread, here’s how:

1. On your My Workspace page, click on Support in the top navigation bar.
2. Then, in the menu that opens, click on My Support Requests to view all conversations you have with support.

Once we hear back from you, we can move forward with a solution.

It won’t let me log on
...

Hi Monica,

Thanks for getting back to us. If you’re not able to log in, can you tell me what happens when you try? For example, does it say your password is incorrect, does it ask you to reset your password, or do you see another message on the screen?

Can you snap a screenshot and share it with us so we can take a closer look? Just follow our guide on How to Post Screenshots to Our Help Center to learn how. Once we know what is blocking the login, we can guide you on the next step and help you get back to your previous conversation.

After we hear back from you, we’ll know what’s going on and how to help.

i am logged in now nothing seems to work i even tried incognito and still nothing

Hi Monica,

If you have created a thread and have the URL, share it with us so we can make sure it is answered. You can also share on this same thread any questions you may have, or if there is anything else we can help you with. Make sure to include any related screenshots and specifications so we can have a better idea of what is happening.

Once we hear back from you, we'll be able to keep helping you with this.