Conditional Logic: Field Value Not Copying for Model 1

I think I might have found a way by clearing the data for the standard/option and the data in the widget. Then the condition is, if model number and standard are filled, copy model to model verification.

I have recorded the results. It is working for model 2 and 3, but not model 1? Please see if you can see where I went wrong.

https://www.awesomescreenshot.com/video/49465205?key=1661ea44a8657e2938fdeaf9b073b9fa

Hi SubZeroSW,

I tried cloning your form to test it, but on the form, I was unable to select any option in the Standard (S) or Option (O) #1 field to submit the form and get to the Edit Submission page. Could you let me know if I need to input certain values for it to be able to be selected? Check out the screencast below:

But, upon checking, there are two conflicting conditions for the Edit Submission field which enters two different value when the Standard (S) or Option (O) #1 field is filled. Check out the screenshot below: Can you try disabling one of the conflicting conditions to see if this would resolve the issue? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

I have disabled it. Still is not working.

https://www.awesomescreenshot.com/video/49468963?key=50f0862d583db8f8b32094d2b8aa181d

Hopefully this can explain it a little better. Model 1 and 3 require me to re-enter the field that is copied to the widget. Model 2 automatically does. I need to have all of them do that.

https://www.awesomescreenshot.com/video/49469062?key=2dac5ae9bb0d61f4f85e18215f879db8

When you enable the widget to be seen, it shows that Model one is not following the conditon, but 2 is and is emptying the field.

Hi SubZeroSW,

I checked your form conditins and the Model Number #2 doesn't have the conditions for EDIT SUBMISSION? Is Equal To "YES". Check out the screenshot:

Can you try disabling it? If the issue persist, let us know so we can coordinate to our relevant team.

Give it a try and let us know how it goes.

Yes it does if you search by Model Number #2 it is at the bottom.

Please disregard. My changes locked up and I could not go back to a revision history today (common problem I have had when doing a major update). All of these changes have been removed. All these conditions have been wiped.

Hi SubZeroSW,

Can you share the edit link of the test submission so I can also compare with my tests?

Once we know more about what’s going on, we can figure out the fix.

https://www.awesomescreenshot.com/video/49472827?key=d1d14adc49da0acbe9d1ace6dd14a0bb

I got it mainly back to where it was. Except now the Standard Option erases after I put it in Standard Option #2.

I need the who form to do was #2 does but keeping the standard option there.

Hi SubZeroSW,

I have escalated this to our developer, and we will get back to you on this thread if there's any update.

Just another example to show your developer

https://www.awesomescreenshot.com/video/49547406?key=6da59b829a98d83f94fb80899d02fda2

Hi SubZeroSW,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Has there been anyone to look at why the widget for #2 changes automatically when re-entering, but the other models do not? This has been an ongoing inquiry since last October. Just wondering if there is some I could get on a call or Zoom meeting to discuss. It can obviously work, because it is doing what I want for Model #2, but I need it to function the same for the rest.

Hi SubZeroSW,

We don’t have phone support, as we do all our support in the Help Center. Meanwhile, we know it’s taking a bit longer than usual, and we really appreciate your patience while our Developers work to get this resolved.

We'll keep you posted on the other thread once there's any update from our Developers. You can check it out there.

Reach out again if there’s anything else we can do for you.