Problema para ver formulario en la web pero no en la app

Mobile Offline
1

Message
no puedo ver mi formulario en la web y si puedo verlo en la app. Ya probé todas sus sugerencias. ¿hay algún problema en la web?

Platform
Android

Appversion
2.12.26

Deviceinfo
User Device: Redmi - 2201116SG - Handset - 13

Source
Report

App
Jotform

Hi Andres,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Jotform's systems and server are working as expected. I've cleared your form caches; your forms are now refreshed. Can you access your Jotform account using Google Chrome's incognito mode and then search for your forms? In your account there are two forms and one Jotform app is available. Let me show you how to search for the forms:

1. On your Workspace page, click on Type at the top of the page, and in the Dropdown menu.
2. Check the box next to the Forms. That's it.

If the issue persist, let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

Give it a try and let us know how it goes.

Hello!
I went to settings and the page is this one. The security tab doesn't
appear.
What can I do to resolve this problem
El jue, 30 de oct de 2025, 13:00, Jotform <noreply> escribió:
</noreply>...

Hi Andres,

To access the Security tab, you'll need to use a desktop computer or laptop to log into the Jotform website, as the Security tab is not available on the Jotform App. Have you tried accessing the Jotform website yet? When you log into your account, you can also search your forms using these two Form IDs: 232755355802054 and the 252793875692072. Let me show you how:

1. On your Workspace page, click on Type at the top of the page, and in the Dropdown menu.
2. Check the box next to the Forms.
3. Enter the form ID 232755355802054 into the Search bar from the top right corner of the page. That's it.

You can also enter those two shared Form IDs into the search bar when you access your Jotform App. If you are still unable to locate the forms, you'll need to double-check the account you are currently logged into. In case you have multiple accounts, you might be searching for the form in the incorrect one.

Give it a try and let us know how it goes.