Error al crear formulario: cuenta en modo seguro EU, usar endpoint eu-api.jotform.com

  • Profile Image
    omniamarketingdept
    Fecha de consulta 29 de octubre de 2025, 16:27
    Mobile Offline
    1

    Message
    {"responseCode":301,"location":"https:\/\/eu-api.jotform.com\/login","message":"Your account is in EU Safe mode. Please use \"eu-api.jotform.com\" endpoint to get your results.","content":{"euOnly":1}} me dice eso al crear un formulario

    Platform
    iOS

    Appversion
    2.12.26

    Deviceinfo
    User Device: Apple - iPhone 13 Pro Max - Handset - 18.6.2

    Source
    Report

    App
    Jotform

  • Profile Image
    Frédéric Jotform Support
    Fecha de respuesta 30 de octubre de 2025, 7:47

    Hi Carlos,

    Thanks for reaching out to Jotform Support. I don't understand the circumstances when this error above happens. If the issue stills, can you share with us a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Error al crear formulario: cuenta en modo seguro EU, usar endpoint eu api Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Error al crear formulario: cuenta en modo seguro EU, usar endpoint eu api Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.

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