Suscripción: Consulta sobre cargo por seguro de infección

The user is inquiring about a fee related to 'insurance infection,' which appears to be a billing or fee-related question. They are not explicitly requesting a refund or subscription status confirmation.

Hi Juanma,

Thank you for reaching out to Jotform Support!

We understand that you’re inquiring about a charge related to “infection insurance.” Please note that Jotform does not offer or charge for any insurance-related services. This charge was not issued by Jotform.

It’s possible that the transaction may be related to another service or website that uses a similar payment processor.

We recommend checking your bank or card statement to verify the exact merchant name associated with the charge.

• If the merchant name does not say “Jotform” or “Jotform Inc.”, it is not related to our service.
• If you are unsure, you can share the first few letters of the merchant name (please do not share any full card details), and we will confirm whether it is from Jotform.

Please check your payment source, and we are here to help clarify any confusion if you provide more details.

Best regards,

Pelin