Sender Email (SMTP) Configuration not working.

I am experiencing an issue where test emails fail to send due to the Sender Email (SMTP) configuration not working. I have not received any emails and was advised to verify if "Authentication Required" is enabled in Jotforms. I confirmed that it is enabled. I would like a ticket to be created to address this problem. My email is sristi@grasscrafts.com.

Hi AMIT,

Thanks for reaching out to Jotform Support. Can you give more details about the error you're getting? Can you take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here. Also, it's easy to use your Gmail Account as your Email Sender for Jotform. Let me show you how:

1. On your Settings page, in the Sender Emails section, click on the Add Sender Email button.

2. In the window that opens, select Google and click on Continue.

3. In the next window that pops up, connect your Google Account.

4. After connecting your account, click on Send Test Email in the Google SMTP Configuration menu to check if it’s set up correctly, then click on Save and that's it.

Now, when setting up your Notification or Autoresponder emails, you'll be able to select your Google account as the sender:

If you change your Google password or permissions for Jotform, this setup will no longer be valid, and you’ll need to click on the Refresh button on your Settings page:

You might also want to check out these guides about How to Use Your Gmail Account as Your Email Sender via SMTP and Setting Up Email Notifications.

Give it a try and let us know if you need any help.