Assigning another signers gives an "There is already a signer with this email" error

  • D
    Derrek
    Asked on October 13, 2025 at 6:33 AM

    I've tried assigning a document to another person for signature and when i assign it a note pops up that states "There is already a signer with this email".

    What do I do from there.

    Page URL: https://www.jotform.com/help/how-to-allow-signers-to-delegate-the-document-to-other-signers/
  • Profile Image
    Joeni JotForm Support
    Replied on October 13, 2025 at 8:50 AM

    Hi Derrek,

    Thanks for reaching out to Jotform Support. For us to further investigate the issue, could you share with us the link of your Sign Document form so we can look into it? Also, a screenshot of what you’re seeing would be really helpful. Our guide on How to Post Screenshots to Our Help Center shows you how to take one.

    Once we hear back from you, we'll be able to move forward with the solution.

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