Is the bounce list only available to administrators?

  • Matt L
    Asked on June 10, 2021 at 2:26 PM

    Is the bounce list only available to administrators? I followed the directions that are outlined in this article, but when I get to the "Settings" tab in the Settings there is no place to edit the bounce list.

  • Kenneth Enterprise Support
    Replied on June 10, 2021 at 8:18 PM

    Thank you for reaching support,

    I am not able to pull up any accounts using the email address mloniero@nobilitymail.com.

    Can you please share with us the username, email address, or Direct Form Link of any of the forms associated with the account?

    Awaiting your response.

    Best.

  • Matt L
    Replied on June 11, 2021 at 11:22 AM
    Email: itdept@nobilitymail.com
    Username: nobility
    Matt Loniero
    Website Administrator, Modern Vascular
    www.modernvascular.com
    ...
  • Andrew Manager of Enterprise Frontline Support
    Replied on June 11, 2021 at 1:47 PM

    Hello there,

    Thank you for the follow-up! Unfortunately, I am still unable to find a User account with the information provided here. If you have any records of emails you have received in regards to your JotForm Account, please provide us with a screenshot of one of these emails to assist us in locating your account.

    User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Thank you in advance!