My PDF doesn't show the entire contract

I tried to chat again but haven't been able to get an agent. My PDF that comes after filling out a contract doesn't show the whole contract. It doesn't show the renal options or a spot on the bottom I have that allows for special requests. How do I fix this?

Hi Lisa,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your PDF not showing the entire contract including rental options and the special requests section, this issue often happens when the PDF document is connected to your online form via Jotform's Smart PDF Forms feature. The fields on the PDF are linked to the form fields, and sometimes certain fields may not be properly mapped or visible in the PDF layout.

Here’s how you can address this:

1. Check your PDF Editor: Open the PDF Editor for your form and ensure that all the necessary fields, including rental options and special requests, are added and properly positioned on the PDF document.
2. Map form fields to PDF fields: Make sure the corresponding fields in your online form are connected to the right spots on the PDF. You can drag and resize these fields in the PDF Editor to make sure everything fits and is visible.
3. Update or replace your PDF: If your original PDF layout is outdated or missing sections, consider updating it externally (e.g., using Adobe Acrobat) and then re-import it into Jotform Smart PDF Forms to reflect the changes.

This should help you display the entire contract including all sections in your PDF submissions.

Give it a try and let us know how it goes.

I don't even understand what you are saying to map form fields to the PDF fields

Hi Lisa,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly and I can see the whole PDF. Check out the screencast below to see my results:

Can you send either a screenshot or a quick recording of what’s going on? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link. Or you can use this guide for taking a screenshot.

As soon as we hear back from you, we can move forward with a solution.

I cannot even see all that it goes too fast. It doesn't appear to have the check list for rental items and the box at the end for special requests and when I go to PDF editor it doesn't even show the money amounts. I'm so frustrated because I have spent hours doing this and there is just always an issue. I'm not great at this stuff anyways, lol

Hi Lisa,

When I cloned and tested your form, everything worked the way it was supposed to. Note that for your Multiple Choice fields, like Rental Options, the PDF is only showing the selected options because that’s the default behavior. Also for Long Text field, such as Any Special Requests, the typed text appears but the box around it does not show by default. Check out the screencast below to see my results:

Let us know if you have any other questions.