Automatische Antwort funktioniert nicht

Sehr geehrte Damen und Herren!

Ich habe ein Anmeldeformular erstellt, dass soweit auch funktioniert.

Jetzt habe ich aber von den 3 ersten Anmeldern erfahren, dass sie keine Antwort bekommen, obwohl ich eine Automatische Antwort eingestellt habe.

Woran kann es liegen?

Mit freundlichen Grüßen,

Andreas G.

Hi Andreas,

I can see that the form ID 211114728601344 is encrypted.

Unfortunately, email notifications are not supported on Encrypted Forms. Here are the other features that were disabled:

1. PDF Downloads.

2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

GUIDE: Encrypted-Forms-and-How-to-Use-Them

If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our Italian Support Team.

Best.

Hello.

Do I understand correctly that the autoresponder only works if I click on "Encrypt form data - No"?

Best regards,

Andreas

Hi Andreas,
That is correct. Email notifications and autoresponders are not supported on Encrypted Forms.
Once you disable the encryption, you will be able to set up and receive email notifications.

Guides:

setting-up-email-notifications

setting-up-an-autoresponder-email

Feel free to contact us if you will have any other question.
Best.