Kündigung Jotform

Guten Tag,

wir benötigen Jotform nicht mehr und möchten unser Abonnement kündigen.

Wir haben erst vor Kurzem für das neue Abonnement die Jahresgebühr bezahlt. Bitte erstatten Sie diesen und schließen unseren Account - vielen Dank.

Beste Grüße

Christoph Müller

Geschäftsführer D,5 Energie GmbH

Hi Christoph,

Unfortunately, our  German Support agents are unavailable at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

To request a refund, please complete and submit the Refund Request form, ensuring all required fields are accurately filled out.

Let us know if you need any more help.

Hi Kadir,

I have initiated the refund. As mentioned, I have also cancelled the subscription, but it is only set to end next year. We kindly ask, as a gesture of goodwill, to terminate the subscription immediately and refund the charges.

Greetings, Christoph

Hi Christoph,

Since you already filled out the refund form, our relevant team is already working on your request. As soon as they process the refund, your account will be downgraded to the Starter plan immediately. Please wait within 24-48 hours to process your request.

Let us know if you need any more help.