Cancel my subscription

Hey,

i forgot to cancel my subscription. Is it possible to cancel it?

 

Best regards

Sandy

Hi Sandy,

Thanks for reaching out to Jotform Support. I checked the account associated with your email address, and confirmed that your subscription was renewed. You can still cancel your subscription on your end. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.

Hey thank you very much. And is it possible to cancel the renewing? I forgot to cancel and I don't use it at the moment... Maybe this will change in the next month's but at the moment I don't know and 400 is a lot of money for something I don't use...
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Hi Sandy,

If you're referring to processing a refund of your recent subscription, I checked your renewal date, and you're still eligible for it based on the 30-day Money-back guarantee as stated in our Terms of Use. If you want to cancel it immediately and get a refund, just fill out our Refund Request form and our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.