HIPAA: inquiry on how to user forms

I am new to this and having a difficult time understanding how Jotform will interface with me and my website, re: uploading patient records and my notes, scheduling and credit card processing, all in a HIPPA-compliant manner. 

Thank you,

Martin

Hi Martin,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Jotform offers HIPAA-compliant features to securely handle patient records, notes, scheduling, and credit card processing. When you enable HIPAA compliance on your account, your data is encrypted end-to-end and stored on isolated servers designed for HIPAA security standards. You can integrate Jotform with various tools like Google Calendar for scheduling and payment gateways such as Stripe or PayPal for credit card processing, all while maintaining HIPAA compliance.

To get started, you would enable HIPAA compliance features on your Jotform account, which includes signing a Business Associate Agreement (BAA) and migrating your data to a HIPAA-secure environment. Your forms will then be reviewed and adjusted to ensure they only include HIPAA-compliant elements.

This setup ensures that your patient data and notes are securely uploaded and managed through your website using Jotform forms, with strict access controls and encrypted storage.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Martin,

In addition to our Support AI Agent's answer, you can check out our guide on How to Create Your First Web Form to get you started. Since you're inquiring about HIPAA and payment processing, you can check all HIPAA features here and our guide on Mastering Payment Form Integrations With Jotform.

From there, if you encounter any issues or need help with something, you can reply to this thread and we'll be happy to help. Just share with us the Form URL and take a screenshot of what’s happening and send it to us, so we'll have a better idea. This guide will show you how to do that.

Give it a try and let us know if you need any help.

Hello,
What would it take to speak with a live person about the services you offer?
Thanks,
Martin
...

Hi Martin,

We don’t currently offer live phone support. If you have any questions, just reply to this thread. We’d be happy to help you get set up in a way that works best for your needs.

Regarding with HIPAA compliance on your Jotform account, patient records and your notes will be encrypted and stored in a HIPAA-compliant database. You can also handle scheduling using the Appointment field, which can sync with HIPAA-compliant integrations like Google Calendar and Outlook Calendar. For payments, Jotform uses PCI-DSS-compliant processors to securely handle credit card transactions.

If that’s not exactly what you’re looking for, can you share a bit more about what you’re hoping to do with Jotform so we can guide you in the right direction?

Reach out again if there’s anything else we can help you with.

Well, that's disappointing.
If I cannot speak to someone now, I guess it will also be impossible if I
sign up and have any difficulties navigating the system (which I ultimately
will).
Best,
Martin Bednar
...

Hi Martin,

While we don’t offer live phone support, be assured that our support team is dedicated to assisting you thoroughly through this forum. You can always reply to this thread with any questions or issues you encounter, and we will provide detailed guidance to help you.

Additionally, there are many helpful guides and resources available to get you started and make the process smoother. If you face any specific issues, sharing your form URL and screenshots will help us assist you more effectively.

We are here to support you every step of the way to ensure you can use Jotform confidently and successfully.

Let us know if there’s anything else we can help you with.