Jotform Sign: Option to easily change the recipient of document owner notification or to just turn it off

Hello!

I would also like to request this feature. It would be super helpful to either change who receives the notifications or turn them off completely.

Best,

Brooke

Hi Brooke,

Thanks for reaching out to Jotform Support. We understand how having more control over these notifications could be helpful, and your feedback is valuable for future improvements. Right now, there's no way to turn off the email confirmation that's sent after a document is successfully signed. It's a built-in feature in Jotform Sign to notify both the document owner and the signers for the document they signed.

As the document owner, you can change the email that receives the notification, but the means you also need to change your account email address. It’s really easy to do that. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the window that opens, click on Settings.

3. Then, click on the Account tab on the left side menu.

4. Click on Edit on the right side of your current email address.

5. Next, enter the new email address you'd like to use, then click on Save.

If the Require Verification to Change Email is enabled in your account’s Privacy Settings, you’ll first need to enter the authentication code sent to your current account email address to confirm the change.

The email you’ll get with the verification code will look something like this:

Either way, you’ll receive an email sent to your new email address to verify it.

Clicking on the Verify Now button in the email will redirect you to a page saying your new email address has been verified.

At the same time, a message will be sent to your old email address confirming that your account email address has been updated.

I've gone ahead and escalated your request to change or turn off the document owner notification to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Thanks John for the workaround option! Ill look into that and see if it would be helpful for us.

I do understand these things take time and wanted to say thanks for the awesome support you provide!