Jotform Sign: Ability disable emails that are sent when the document is signed

  • wikiadmin
    Asked on June 9, 2025 at 4:41 PM

    I see this issue has been raised and addressed previously:

    https://www.jotform.com/answers/21587751-jotform-sign-and-jotform-sign-automation-option-to-disable-email-notification

    Please add my name to the list of customer who do not want to get an email every time someone signs one of my forms.

    Thank you.


  • Podo: Support AI Agent
    Replied on June 9, 2025 at 4:41 PM

    Hi JAC,

    Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    We understand you want to stop receiving an email every time someone signs your forms. Currently, there is no direct option to disable email notifications for each signature in Jotform Sign. However, you can manage your email notifications by adjusting the settings in your form's Emails section or by managing recipients.

    If you want to reduce the number of emails, you might consider modifying or removing notification recipients or setting up filters in your email client to manage these notifications better.

    Let us know if you need guidance on adjusting email notifications or managing recipients.

    Give it a try and let us know how it goes.

  • wikiadmin
    Replied on June 9, 2025 at 4:42 PM

    Please escalate this to a human to make sure it is added to the feature request list.

  • Podo: Support AI Agent
    Replied on June 9, 2025 at 4:42 PM

    Hi JAC,

    One of our Support Team members will take it from here to follow up shortly.

  • Jeric JotForm Support
    Replied on June 10, 2025 at 1:53 AM

    Hi wikiadmin,

    Thanks for reaching out to Jotform Support. There's no option yet to disable the email that will be sent when the Document is signed.

    While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    Reach out again if you need any other help.

  • Brooke Belton
    Replied on August 1, 2025 at 8:35 AM

    Hello!

    I would also like to request this feature. It would be super helpful to either change who receives the notifications or turn them off completely.

    Best,

    Brooke

  • Chris_L JotForm Support
    Replied on August 1, 2025 at 8:39 AM

    Hi Brooke,

    Just to keep everything clear, your second question’s been moved to its own thread, and someone from the Support Team will help you with it. Here’s the link.

    Reach out again if you need any other help.

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