billing-why am i being charged?

Greetings! I was charged on 7/24 for this service. I only tried it out for a year why am i being charged.

Please get back to me.

Hi Customized_pichardo,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Your subscription is set to automatically renew yearly unless canceled. The charge on 7/24 was the renewal for your yearly plan. If you did not intend to continue, you would need to cancel before the renewal date to avoid charges.

Let us know if you need further assistance.

Give it a try and let us know how it goes.
Jotform Support

i am not interested in this service. I need to cancel.

Hi Customized_pichardo,

You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Now, click on the Billing tab on the left,
3. Beside the My Plan section, click on Change Plan.

4. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.