Update Sender Email for Jotform Account

Good afternoon,

I am reaching out to see if someone can help me update some information on my Jotform account. I have updated all the information on the account, including admin accounts, but I still receive replies like the one below when I get responses on my forms. I reached out a while ago and received some helpful information, but I still cannot add my email via Outlook or SMTP. Would it be possible for someone to remotely access my account to correct this?

Hi Patrice,

Thanks for reaching out to Jotform Support. To change the Sender Email with yours, you need to set up a Custom SMTP Sender. Unfortunately, we can't access your account remotely to set this up. But let me show you to do it:

1. In Account Setting, click on Add Sender Email Button.

2. Click Custom from the pop-up window.

3. Fill out the fields using your SMTP credentials.

Once done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how:

1. In Form Builder, click on Settings from the top navigation bar.

2. Select Emails from the left menu.

3. Hover your cursor over the Notification Email and click on the Pencil button.

4. Go to the Advanced Tab.

5. Scroll down and change the Sender Email using the dropdown, then click on Save.

If you're having difficulties, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

That's it. Give it a try and let us know if you have any other questions.

Thank you Shane, issue corrected!