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support_support817 -
Dayron Jotform SupportHi Support_support817,
Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. You can use the Phone field instead of the Short text element to insert the phone number. Let me show you how:
First, let's remove the Short Text element used for the Phone Number:
- In Form Builder, locate the Short Text field you want to remove, in this case 電話番号 and click on it to select it.
- A trash can icon will appear on the right side of the selected field. Click this icon to delete the field.
Now, let's add the new Phone field:- In Form Builder, click on the Add Form Element menu on the left side of the page.
- Under the Basic tab, scroll down the list, choose the Phone element, and then drag and drop them onto your form.
Take a look at the screenshot below to see my results:
Give it a try and let us know how it goes.
Give it a try and let us know how it goes.