Smart PDF Forms Showing"Failed to Load PDF File"

Hi!

I have been using the smart form PDF's to get documents signed but for some reason now all of my forms say failed to load when you click the preview button. I have tried different browsers, cleared cache and cleared my form cache in the account settings. They all say failed to load PDF.

Hi Jack,

Thanks for reaching out to Jotform Support. I checked a few of your Smart PDF Forms, and opened them in Preview Form mode to see if I could replicate the issue, but everything worked the way it was supposed to. Check out the screencast below to see my results:

I recommend trying to connect to a different connection to see if the same thing happens. You can also try using Incognito to test. As for your other question, I've moved that to a new thread. We'll post our answer there shortly. You can check it out here.

Give it a try and let us know how it goes.

Hi,

I am referring to what the customer sees. When they go to sign the previews do not work. For any of my forms. I have tried different browsers, incognito, cleared all caches.

Hi Jack,

I understand the issue. Let me look into it and get back to you with a solution.

Let us know if you have any other questions.

Hi Jack,

When I tested your form and my test form, the same thing happened, so I created a ticket about it and escalated this to our Developers. In the meantime, to get the PDF preview working, try updating the form link by replacing form.jotform.com with www.jotform.com. For example, instead of using https://form.jotform.com/251965512312049, use https://www.jotform.com/251965512312049. That should load the PDF preview correctly. Check out my screencast below: Give it a try and let us know if you have any other questions.

Hi Jack,

Thanks for your patience. We received an update from our development team. This should be fixed now. Please give it a try, and let us know how it goes.