2FA Disabled But Still Being Randomly Asked For a Code

  • jackspence13
    Asked on July 24, 2025 at 12:43 PM
    On another note, I have scripts running things for me for endpoints that your API doesnt access. Everything works great until randomly it will asks for a code sent to email. I have this disabled in my account. Can you completely disable this please?
  • Reymae JotForm Support
    Replied on July 24, 2025 at 1:26 PM

    Hi Jack,

    Even if Two-Step Verification (2FA) is disabled, the system may still require re-verification when it detects new IP addresses, access from a different location, or multiple logins or sessions on the same account across different devices. This authentication process is not related to Two-Step Verification (2FA) but a standard security measure designed to protect your account.

    Currently, this security feature cannot be disabled. If you’re referring to a different type of verification, you can share a screenshot of the message so we can check on it. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    2FA Disabled But Still Being Randomly Asked For a Code Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    2FA Disabled But Still Being Randomly Asked For a Code Image 2 Screenshot 41 Keep us updated and let us know if you need any more help.

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