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jackspence13Asked on July 24, 2025 at 12:43 PM
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Reymae JotForm SupportReplied on July 24, 2025 at 1:26 PM
Hi Jack,
Even if Two-Step Verification (2FA) is disabled, the system may still require re-verification when it detects new IP addresses, access from a different location, or multiple logins or sessions on the same account across different devices. This authentication process is not related to Two-Step Verification (2FA) but a standard security measure designed to protect your account.
Currently, this security feature cannot be disabled. If you’re referring to a different type of verification, you can share a screenshot of the message so we can check on it. Let me show you how to post a screenshot to our Help Center:
1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.
4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.
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