Joindre des fichiers de table Jotform aux e-mails de réponse automatique

Bonjour l'équipe !

Comment puis-je insérer une pièce jointe dans un mail de réponse automatique, provenant d'une colonne ajoutée dans mon tableur de réponse (ne fait pas partie du formulaire) ?

MAIL REPONSE : https://eu.jotform.com/build/242672221040342/settings/emails

PIECE JOINTE DU TABLEUR : https://eu.jotform.com/tables/242672221040342

Merci pour votre réponse :)

Cordialement

Sabrina

Hi Sabrina,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it's not currently possible to attach existing files in a Jotform Table to an Autoresponder Email. On the other hand, if it's the same file that needs to be attached to all Autoresponder Emails, that's possible. Let me walk you through how to set that up:

1. In Form Builder, in the navigation bar at the top of the page, click on Settings.
2. Next, select Emails from the menu on the left side of the screen.
3. Hover your mouse over the Autoresponder Email, and then click on the Pencil icon.
4. Then, on the top-right of the Autoresponder Email Settings page, click on Advanced.
5. In the Attach File section, click on Upload File or drag your file into it.
6. Once the file is uploaded, click on Save.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Let us know if you need any more help.

Merci Chrétien pour votre rapide retour.

Cependant chaque réponse doit avoir le fichier correspondant, je ne peux donc pas utiliser la pièce jointe, comme vous me le suggérez.

La seule solution est de modifier l'entrée du formulaire, en masquant les données à l'intérieur du formulaire, afin que les utilisateurs ne les voient pas. Comme ça je pourrai exploiter le fichier par client. J'utilise déjà cette méthode, mais ça prend plus de temps...

Bonne journée à vous :)

Hi Sabrina,

Email notifications and autoresponders can only be triggered by form submissions, not by edits or changes made in the submission table. Given this limitation, sticking with your current workaround, modifying the form entries while hiding the data inside the form so users don't see it is the best approach for now.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Merci à vous Sheena :)

Super useful, thanks for the info! 😊

Hi Ginette,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy and helped you out with it here.

Reach out again if you need any other help.