Ich habe mein Passwort vergessen und bekomme die E-Mail zur Wiederherstellung nicht

Hallo,

ich habe mein Passwort zur E-Mail theodorakrug@web.de vergessen. Ich habe bereits 3x versucht die E-Mail für die Wiederherstellung zu bekommen. Leider wird sie mir nicht zugestellt. Ich spam habe ich ebenfalls geschaut.

Können Sie das Problem beheben?

Viele Grüße

Theodora Krug

Hi Theodora,

Thank you for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand that you have forgotten your password and are not receiving the recovery email, even though you have tried several times and checked your spam folder.

The reason you're not getting the recovery email is that your email address was added to the bounce list. For more details on why they bounced, check the reasons below:

theodorakrug@web.de is IN the bounce list  



Reason(s) : bounced (host mx-ha03.web.de[212.227.15.17] said: 550-Requested action not taken: mailbox unavailable 550-invalid DNS MX or A/AAAA resource record 550 For explanation visit https://postmaster.web.de/en/case?c=r1401&i=ip&v=152.160.202.17&r=1MEmVD-1twXZo0bm7-00ADOm (in reply to MAIL FROM command))

I removed your email address from the bounce list, so you should now receive the recovery email. Please try requesting the recovery email again and let us know if there's anything else we can help you with.