Refund Request

Hallo Jotform-Team,

ich habe versehentlich mein Konto von Silber auf Gold hochgestuft und möchte das Upgrade widerrufen. Ich bitte um eine Rückerstattung und Rücksetzung auf mein vorheriges Silber-Abo. Vielen Dank im Voraus!

Beste Grüße,

Hi BAUFI UNION,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We have escalated your refund request regarding the accidental upgrade from Silver to Gold to our refund team. Our team typically responds within 24-48 hours, so please keep an eye on this ticket thread for updates. To help us process your refund more efficiently, could you please specify the reason for your refund request? This will allow the refund team to assist you better.

Give it a try and let us know how it goes.

Dear Jotform Support Team,

I accidentally upgraded my account from Silver to Gold and would like to cancel this upgrade and request a refund.

Please revert my account back to the Silver plan and refund the amount charged for the Gold subscription.

I appreciate your help and look forward to your confirmation.

Best regards,

Vitali

Hi Vitali,

Thank you for your message. We have forwarded your refund request and plan reversion to our billing team. They will review and get back to you shortly.

Hi Vitali,

As the AI agent mentioned, we've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Let us know if you have any other questions.

Hi Vitali,

After you've downgraded your subscription to silver plan, you can fill out the refund request form. Downgrade should be done on the desktop version of Jotform, rather than the mobile app. Let me show you how to downgrade your account:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Silver Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with downgrading your plan.

Let us know if you need any more help.

Now ist the price higher than the latest price for silver.

See the screenshot or last billing please

Hi Vitali,

I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi Vitali,

I just heard back from the relevant team, and we've processed a refund of €664.44. The refund will be credited back to your account within 5-7 business days.

Reach out again if there’s anything else we can help you with.