How to change the email address of the account?

Hi. How can I assign another board member as the account administrator. I tried changing the email to her email address. She tried to sign in but it showed an error. Her email address is jennifer@jrvisalaw.com

Can you make this change?

Hi SoCalAILA,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

You cannot directly change the account administrator by just changing the email address. Instead, you can assign a new admin by inviting the board member as a new user with admin rights through the Admin Console if you are using Jotform Enterprise. Here’s how:

1. Log in to your Enterprise admin account and open Admin Console.
2. Go to Users on the left, then select Add New User.
3. Enter the new board member's name, email (jennifer@jrvisalaw.com), and assign the Admin role.
4. Send the invitation so she can complete registration and gain admin access.

If you want to transfer forms and data to her account, you can use the form transfer feature after she accepts the invitation.

Let us know if you need further help with this process.

Give it a try and let us know how it goes.

How do I Log in to your Enterprise admin account and open Admin Console?

Hi SoCalAILA,

To log in to your Enterprise admin account and open Admin Console, follow these steps:

1. Click your avatar in the upper-right corner after logging into your Jotform Enterprise account.
2. Select Admin Console from the dropdown menu.
3. Once inside Admin Console, you can manage users, forms, and settings.

This is where you can add new users and assign admin roles.

Give it a try and let us know how it goes.

I am getting this message: Contact an Enterprise sales representative to start managing your organization's data from one central location

Hi SoCalAILA,

The message you are seeing means your account is not set up as an Enterprise admin yet. To manage your organization's data centrally, you need to contact Jotform Enterprise sales to enable these features for your account.

Once your account is configured as an Enterprise admin, you will be able to access the Admin Console and assign admin roles.

Give it a try and let us know how it goes.

We do not want multiple users. I want to pass it to another member who will take it over as the sole user

Hi SoCalAILA,

If you want to transfer the entire account to another board member as the sole user, you will need to transfer ownership of the account. Unfortunately, this cannot be done by changing the email address directly.

You can transfer your forms to the new user's account, but the new user must have their own Jotform account first. Then, you can use the form transfer feature to move forms and data.

If you need to change the email associated with the current account, this usually requires contacting Jotform support directly for assistance.

Give it a try and let us know how it goes.

I thought I am contacting support here. Who can help me with this?

Hi SoCalAILA,

One of our Support Team members will take it from here to follow up shortly.

Will the Support Team members contact me separately?

Hi SoCalAILA,

I checked our system, and unfortunately I didn't find a user associated with the email jennifer@jrvisalaw.com. Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Hello. I tried to add this person and substitute myself out of the account. She was not able to sign in, so you would not find her in the system.  

Hello. I tried to add this person and substitute myself out of the
account. She was not able to sign in, so you would not find her in
the system.
...

Hi SoCalAILA,

Can you take a screenshot of the message you received (error message, etc.) and send it to us? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

The message she received?

Hi SoCalAILA,

Since you intend to simply change the ownership by changing the email address, you need to complete the change of email address for the account. The email address, jennifer@jrvisalaw.com, is not yet associated with the account, so you need to change the email address first. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.3. Click on the Account tab.

4. Then click Edit next to your email address.

5. Enter the new email on the New e-mail.

6. Finally, click the green Save button.

Note that you may be asked to verify with the old email if this setting is enabled. We also have this guide on how to change the email address.

Give it a try and let us know how it goes.