Sender Name in Autoresponder Email is outdated.

Good afternoon,

I hope you are doing well!

I am reaching out with a question regarding how auto-response emails show up in inboxes.

When someone completes a form, it sends a confirmation with the name "Shannon Stewart", which is our previous Engagement Director. However, I would like this to instead show "Chamber Research".

I updated our account name and tried to find the setting directly in the form, but nothing seems to work - confirmation emails still show "Shannon Stewart".

Any help/guidance on this would be greatly appreciated. Thank you!

Hi Chamber,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To change the sender name that appears in your autoresponder emails, follow these steps:

1. Go to your Form Builder.
2. Click on the Settings tab.
3. Select Emails and edit the Autoresponder email.
4. Go to the Recipients tab and change the Sender Name to "Chamber Research" or your preferred name.
5. Save your changes.

This will update the name shown in confirmation emails sent to your form submitters.

Give it a try and let us know how it goes.

Even changing the autoresponder email name did not work

Hi Chamber,

If changing the sender name in the autoresponder settings didn't work, please check the following:

1. Go to Settings > Emails in your Form Builder.
2. Edit the Autoresponder email and go to the Recipients tab.
3. Ensure the Sender Name field is updated to "Chamber Research".
4. Check the Reply-To Email to make sure it's not set to the previous director's email.
5. Save your changes and test the form again.

If you are using a custom sender email or SMTP, verify those settings as they can override the sender name.

Give these steps a try.

Hi Stratfordchamber,

Are you referring to the Autoresponder Email? If so, I cloned your form, changed the Sender Name to Chamber Research, and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Did you try to remove and create a new Autoresponder Email and change the Sender Name? Also, It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with a solution.