Tablas de Jotform: falta información en el campo de correo electrónico.

Hola, tengo 2 direcciones de correo electrónico configuradas como campos obligatorios, estos correos son los que están configurados para recibir las notificaciones y seguimiento de sus casos, sin embargo en la tabla de envíos donde puedo ver todas las solicitudes enviadas este dato aparece algunas veces pero no siempre, adjunto imagen de la tabla, como es esto posible si el campo es obligatorio y no permite continuar si no lo llenan?

Saludos y gracias por el apoyo

Hi abjimenez,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned and tested your form and I can see that Email Properties are required, and it won't let me proceed to the next field if I did not enter the details. Check out my screencast below to see my results: 

I also check your actual form, and it won't let me proceed to the next field without filling out. Keep in mind that I did not submit the form. Here's another screencast below to see my results:

Can you provide the submission ID of the submission that does not have the email address? Let me show you how to get it:

1. In Jotform Tables, click on hover your mouse over the submission and click on View.

2. In the windows that open on the right side of the page, scroll down to get the Submission ID.

Additionally, I’ll just need access to your account. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.