Table not Saving on form

Hello,

The table information will not save on the app when I fill out my form. I fill it out, save it, then when i go back to it to make sure it saved the information in the table isn't saved. Everything else saves but the table information. I tried making the table required but that didn't save either.

Thanks!

Hi Amber,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with table information not saving in your app form, this can sometimes happen if the table columns are hidden or if there is a syncing issue with the app. Here’s how you can troubleshoot:

1. Check if any columns in your Jotform Table are hidden as hidden columns might make it seem like data isn't saved. You can show or hide columns by following the guide on showing and hiding columns in Jotform Tables.
2. Verify the form and table connection in your app to ensure the table data is properly linked and syncing with the form submissions.
3. Try saving the form again and then view the submissions directly in Jotform Tables to confirm if the data is saved there.

If the table is required but still not saving, double-check the field settings and app integration to ensure everything is configured correctly.

Give it a try and let us know how it goes.

Hi Amber,

I wanted to follow up to see if you’re still having difficulty with the table information not saving in your app form.

Could you please share a screenshot showing how the table looks before you save it and what you see when you open it again? This will help us understand exactly what’s happening.

Also, could you let us know a bit more so we can help you better?

• Which device and browser or app version are you using to fill out and save the form?
• Are you filling out the form through the Jotform App or a web browser?
• Does the same thing happen if you try submitting the form instead of just saving it as a draft?
• If possible, could you share the link to your app and form so we can check the table settings on our end?

Once we have this information, we’ll be able to look into this further.

No it still didn't save the drop down menu table

Using the Jotform Mobile App this is what I see before I 'save' it:

Then I save it and the information in the table drop down menu comes up empty when I open it back up:

See screenshots? I'm on the newest iphone and the newest app version and have internet

Hello Amber,

We'd like to take a closer look at this to dig deeper. Can you share the form's and app's URL that were used? We'd like to make sure that we're on the same page if you're talking about the form's Table where submission is being recorded or the Input Table form field where data being entered disappears after continuing the saved progress.

Can you also capture a screenshot of what's happening? This will help us have a better understanding of the behavior. We’ve got a guide here explaining how to do that.

We appreciate you doing this for us, and we’ll wait for your response to continue.

1. Hello - its the small table in the form that is not saving information.
2. Filled out:
3. Not Saved when I go back to it:
4. 

Hi Amber,

Thank you for providing us with additional details. Could you please share the version of the Jotform Mobile App you are using, along with the type and model of your mobile device, as well as the operating system version installed on it? This information will help us run the necessary tests on our end and better assist you in resolving the situation.

Looking forward to hearing from you.

Hello,

To clarify - the input table on the form won't save for anyone across multiple phones/computers. My version of Jotform app is 2.12.9. I have an iPhone Pro Max and iOS 18.5. The computer I'm using is a Dell intel 10 Core i5 that was just purchased July 2nd. However, this should work for anyone's phone because I don't know the specs of my employees phones and they are the ones filling out the forms.

Thanks

Hi Amber,

I see that you also asked this question on another thread. You can check out our answer to that here.

Reach out again if you have any other questions.