Customer payment issue

Customer is saying that their email is not being taken. Also, how do I check to see what bank account is attached to Jotform account?

Hi Charles,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the customer's email not being accepted, please ensure the email is entered correctly and not on the bounce list in your Account Settings. Also, check the spam or junk folder for notification emails and consider whitelisting Jotform IP addresses and domains to improve email deliverability.

To check the bank account attached to your Jotform account, this information is typically managed in your payment or billing settings within your Jotform account dashboard. Unfortunately, specific steps to view the bank account are not detailed here, so you may want to review your billing section directly.

Let me know if you need further assistance with these steps.

Give it a try and let us know how it goes.

Hi Charles,

Thanks for reaching out to Jotform Support. For us to provide the correct guidance regarding the payment integration on your form, can you share the URL of the form in question? Let's walk through how to get the form URL:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. Click on the Copy Link button.

It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

https://form.jotform.com/251906810582155
*Coach Bu**rnley*
Head Varsity Football Coach
San Fernando High School
Home of the Mighty Tigers
Office: (818) 898-7600
Cell: 818 209-4891
...

Hi Charles,

Thanks for sharing the form URL. I checked your form, and I see that you're using the CashApp integration via Square payment. I can see that you linked the existing Email field on your form to the Customer Email field in CashApp. Can you ask the affected user to share a screenshot of what's happening when filling out the Email field?

As for the credit card used for payments on your Jotform plan, you can access your account's Billing page to view the credit card's last 4 digits. However, you're under the Starter plan, so there will be no payment information on the Billing page.

Let us know if there’s anything else I can help you with.