Espace de téléchargement atteint après suppression des soumissions

  • bertrandvigilia
    Demandé le 9 juillet 2025 à 08:23

    Bonjour,


    Mon espace est plein malgré avoir vider le cache et effacer mes données.


    Pouvez vous intervenir afin de me liberer de l'espace.


    Merci

    Jotform Thread 28802313 Screenshot
  • Chris_L Jotform Support
    Répondu le 9 juillet 2025 à 08:53

    Hi bertrandvigilia,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I manually recalculated the Upload Space of your account and the current status is now at 58.99 MB / 100.00 MB. Your forms are now working as normal.

    Reach out again if there’s anything else we can help you with.

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