MY CARD WAS CHARGED TWICE

MY ACCOUNT WAS CHARGED 2 TIMES

Hi kathryn cargill,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Your account was charged twice. We will process a refund for the duplicate charge promptly. We have escalated your refund request to our refund team. Our team typically responds within 24-48 hours; please use the ticket thread for all updates.

Reach out again if you need any other help.

ALSO SINCE WE ARE NON PROFIT, I WANT TO MAKE SURE WE ARE IN THAT STATUS

Hi kathryn,

Thanks for your message. To confirm your nonprofit status with Jotform, please ensure your account is registered as a nonprofit. If you need assistance verifying or updating this status, please provide any relevant documentation or details.

We will continue to assist you with your billing concerns.

Reach out again if you need any other help.

YES WE ARE REGISTERED AS NON PROFIT AND CAN SEND CERTIFICARE ALONG WITH FEIN NUMBER

Hi kathryn,

Thank you for confirming your nonprofit status. Please send the certificate and FEIN number so we can verify and ensure your account reflects this status.

We appreciate your cooperation.

Hi Kathryn,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi Kathryn,

I’ve just heard back from the relevant team, and they were unable to locate any duplicate payments on your account. To help us investigate further, could you provide proof of the two payments such as screenshots or transaction IDs so we can look into it? This guide will show you how to do that.

Also, Jotform has a nonprofit 50% discount. To apply for the non-profit discount, you may fill out the application form on this website, Jotform Nonprofit. After submitting the form, the information you sent will be reviewed. You will get a confirmation at the email address that you have provided in the application form within 24 to 48 hours.

Once we hear back from you, we'll be able to help you with this.

Kathryn
Director, Full Armour Volleyball Club- Texas 719-246-0081
...

Hi Kathryn,

Did you try sending us a screenshot or an attachment? If yes, I'm afraid we did not receive it. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.