Set Mask condition is not working on my form

  • hussamnabil965
    Asked on July 7, 2025 at 9:42 AM

    how can put value mask Doesn't works as value

    Why is the number being split on calculation? Image 1 Screenshot 20 Screenshot 10

  • Jovito JotForm Support
    Replied on July 7, 2025 at 9:53 AM

    Hi Hussam,

    I checked your screenshot and it seems that you have used the Set Mask action on your condition to fill in a field. Note that this will not work because this option will only allow you to provide the user a formatting on the input they can do on the field. For example, @@@ or ###.

    If you want to fill in the field with the Always Exceeded text, you can use the Update/Calculate Field condition. Let me show you how:

    1. In Form Builder, click on Settings on the blue navigation bar.
    2. Then, click on Conditions on the left panel.
    3. Select Update/Calculate Field on the options.

    Set Mask condition is not working on my form Image 1 Screenshot 404. Setup the calculation below:

    Set Mask condition is not working on my form Image 2 Screenshot 51

    Also, make sure to remove the other condition you added on the field, specifically the Set Input Mask condition for it to work. Check out the image below:

    Set Mask condition is not working on my form Image 3 Screenshot 62Give it a try and let us know how it goes.