There's an error message that says the merchant account is restricted.

Also, there is an error message that says the merchant account is restricted.

Hi Constance,

The error message about your merchant account being restricted indicates that there is a limitation or restriction placed on your merchant account by the payment processor, which can prevent transactions from being processed. To resolve this issue, check the following:

• Ensure that your merchant account information is complete and up to date. You need to double-check the credentials you have used. Make sure it is correct.
• Contact your payment processor, which is PayPal, directly to understand the reason for the restriction and the steps needed to lift it.

If you need further assistance with your Jotform payment integration after resolving the merchant account issue, feel free to let us know.

Let us know if you have any other questions.

Thanks. I appreciate you.