AI Agent: How to change suggested products?

Dear Support Team,

I am writing to request assistance regarding the management of the products displayed in the Explore Products section of my shop and chatbot.

As shown in the attached example, certain items are currently being suggested to customers that I no longer wish to promote, specifically:

• Qi Oil MHz+ Balance
• Reflex Harmony
• Mini Rife Machine

I would like to know if there is a dedicated section where I can update these settings and define a new list of products to be displayed instead.

Could you please provide detailed instructions on how to configure this feature independently? Alternatively, if this is not possible, I kindly ask for your assistance in updating the product recommendations accordingly.

Thank you in advance for your support. I look forward to your response.

Kind regards,
Giuseppe Lanotte
Biotech Labs

Hi Giuseppe,

There are multiple ways to add products, so I’m not sure which method you used. You might have added them through an order form, the knowledge base, the tools section using “Show Product,” or even from Shopify.

The best way to remove or update products is to use the same method you originally used to add them to your AI Agent—remove them using that method, and then re-add the products you want.

Hi Talat,

If I knew exactly how to do it, I would have already done it myself. The issue is that I’m trying to train the AI to follow my instructions, but it keeps suggesting these products even after I removed the “Explore Products” button completely.

When a customer asks about products, these same recommendations still appear, even though I don’t want them to be shown. Unfortunately, I don’t know where they were added originally.

I imported all the products from the shop, but for some reason the AI only keeps promoting these specific ones among many others.

Thank you for your support.

Best regards,

Giuseppe

Hi Giuseppe,

Thanks for reaching out to Jotform Support. I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience, we appreciate it.

Hi Giuseppe,

To provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out.

Once we hear back from you, we'll be able to help you with this.

Hi Chris,

Yesterday, I already provided my authorization and confirmed my consent to proceed. I kindly ask you to resolve this issue as efficiently as possible.

I would like to emphasize that, as I am not an expert, I expect this application to deliver real added value to my work. If it continues to generate inadequate responses, suggest irrelevant content, or fail to reply correctly to requests, unfortunately, I see no reason to keep it active, and I will have to consider cancelling the account.

I look forward to your prompt and effective feedback.

Hi Giuseppe,

I looked into your AI Agent but I do not see any information shown in the knowledge base that would suggest the products. Will you allow us to look into your conversation so we can see what's happening? We’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Yes please thank you

Hi Giuseppe,

I've checked, but unfortunately, the support access hasn't been given correctly, and we can't access your account. Could you try again by following the instructions provided by my colleague here?

Once we hear back from you, we'll be able to move forward with a solution.

Hi Giuseppe,

We're sorry for the earlier confusion. Unfortunately, the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Meanwhile, let us know if there's anything else we can help you with.