Phone Agent: Conversations are not registering with my agent

Conversations are not registering With my agent. Last week I tested but was intermittent if the conversatinos would register. They are very short, we are catching an automated call and logging the contents in a form.

But even in tests I've waited until the agent answers and does first line of intro and then I say my test line and the call doesn't register still. It seems like call attempts should be logged?

Hi Austin,

Can you share with us the test line you are using to test the Phone Agent? Also, did the Phone Agent respond to the call or was the call dropped after the test line? I also noticed that you have a form that should be filled in, did you finish filling up the form during the conversation? The information will help us understand better what's happening.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I purchased a phone number for my agent , its in the agent in my account named Alex.

The delay is too long at disclosure and then waiting for the agent to start, that seems to be the problem.

Hi Austin,

Regarding with the speed of the Phone Agent's response, I see that you also asked this question on another thread. You can check out our answer to that here.

Let us know if you have any other questions.

All these links to new tickets are circular. Each one ends with a link to another?
I don't actually see answers to my questions.

Hi Austin,

We move the every new question to the new, different thread. It is to avoid the confusion for you and for the team. So, that way we can focus and get to the solution of the issue as quickly as possible. For that issue you've highlighted, can you share with us the screencast using loom or Google Drive and walk us through the process? So, we can understand that issue and try to replicate it at our end? At the same, can we clone your AI Agent for the further checking?

The screencast link needs to be set to the public available so, we can access it. You can share it here or on the another thread.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.