PDF not displaying information on the jotform.

Hello! I'm Podo, your friendly AI Agent for Jotform support. How can I help you?

You said:

I recently added a field to this jotform and when I download the pdf, the new field is not included in the download. I don't know why this is happening. https://www.jotform.com/build/241925192268159 The question that is not showing up says: Would you like annual reminders to perform lab testing? 

Podo said:

The reason your newly added field "Would you like annual reminders to perform lab testing?" is not showing up in the downloaded PDF is likely due to how Jotform's Smart PDF Forms handle field mapping. When you add a new field to your online form, a corresponding field should automatically be added to the PDF, but it initially appears at the top of the active PDF page and may need to be manually moved or resized in the PDF Editor. To fix this, follow these steps:

1. Go to your form in Jotform Form Builder.
2. Open the PDF Editor from the right side menu or via the More menu.
3. Look for the new field at the top of the PDF page (it will appear as a green box).
4. Drag the field to the desired location on the PDF and resize it if needed.
5. Save the PDF layout.

This manual adjustment ensures the new field is visible in the downloaded PDF submissions. If you need further help with this process, feel free to ask!

You said:

this is not my issue. The field does not show up on any of the downloaded pdf's for this form

Podo said:

If the new field "Would you like annual reminders to perform lab testing?" is not showing up in any of the downloaded PDFs for your form, it is likely that the field is not properly mapped or included in the PDF layout. Here’s what you can do to troubleshoot and fix this issue:

• Open your form in the Jotform Form Builder.
• Go to the PDF Editor from the right side menu or the More menu.
• Check if the new field appears in the PDF layout. New fields usually appear as green boxes at the top of the PDF page.
• If the field is missing, try adding it manually by dragging it from the form fields list into the PDF.
• If the field is present but not visible in the downloaded PDF, try resizing or repositioning it.
• Save the PDF layout after making changes.

This process ensures your new form fields are included in the PDF submissions you download. Let me know if you want detailed steps on how to use the PDF Editor or if the problem persists!

You said:

how do you open the form in jotform Form Builder?

Podo said:

To open your form in the Jotform Form Builder, follow these steps:

1. Log in to your Jotform account at https://www.jotform.com.
2. Go to the "My Forms" page where all your forms are listed.
3. Find the form you want to edit (in your case, the form with the field "Would you like annual reminders to perform lab testing?").
4. Click on the form title or the "Edit Form" button next to it.
5. This will open the form in the Form Builder where you can add, remove, or modify fields.

If you want, I can guide you through the process of checking the PDF Editor once you have the form open. Would you like that?

You said:

yes

Podo said:

Great! To check and adjust your PDF layout after opening your form in the Jotform Form Builder, you can follow the detailed guidance here: PDF Layout Adjustment Guidance. This guide will walk you through how to find your new field in the PDF Editor, add it if missing, and position it properly so it appears in your downloaded PDFs. If you want, I can also help you step-by-step with this process. Just let me know!

You said:

I don't see the pdf editor or a green box

Podo said:

If you don't see the PDF Editor option or the green box for the new field, it might be because the PDF Editor is accessed separately from the Form Builder interface. Here's how you can find and open the PDF Editor for your form:

• Go to your Jotform account dashboard.
• Navigate to "My Forms" and find your form.
• Click on the form to select it, but instead of clicking "Edit Form," look for the "More" button or three dots next to the form.
• In the dropdown menu, select "Edit PDF" or "PDF Editor."
• This will open the PDF Editor where you can see the PDF layout of your form.
• Look for your new field in the PDF layout; if it's not there, you can add it manually from the fields list.

If you still don't see the PDF Editor option or need more help navigating, please let me know!

You said:

when I click on the pdf editor, it opens the last form that was submitted and has information filled in the fields. Aslo, I see the new field that was added, but when I download the document, it is not in the downloaded pdf.

Podo said:

Thank you for the details. Since you can see the new field in the PDF Editor with filled data from the last submission, but it does not appear in the downloaded PDF, this suggests a possible issue with the PDF template or the download process. Here are some steps to try to resolve this:

• In the PDF Editor, select the new field and check its visibility settings to ensure it is not hidden or conditional.
• Try deleting the new field from the PDF layout and then re-adding it by dragging it again from the form fields list.
• After making changes, save the PDF layout and then download the PDF again to see if the field appears.
• Also, check if you are downloading the correct PDF version (e.g., the "Submission PDF" or "Editable PDF") that reflects the latest layout.
• If the problem persists, try clearing your browser cache or try a different browser to rule out caching issues.

If these steps don't work, I can guide you through more advanced troubleshooting or check if there is a known issue affecting PDF downloads for your form. Would you like to proceed with these steps?

You said:

no, can you please do it for me?

Podo said:

I understand you'd like me to fix the issue with your form's PDF download. However, I don't have direct access to your Jotform account or forms. Could you please confirm if you can grant me temporary access or share the form with me so I can assist you better? Alternatively, I can guide you step-by-step through the process to resolve the issue. What would you prefer?

You said:

I want to speak to a person please

Podo said:

I understand you'd like to speak to a person. While I am here to assist you with all Jotform-related issues, I can help escalate your concern or guide you on how to contact our support team for direct human assistance. Would you like me to provide you with the contact options or escalate your issue?

You said:

yes

Podo said:

I can help you get in touch with our support team for direct human assistance. You can contact Jotform support through the following ways:

• Visit the Jotform Support page at https://www.jotform.com/contact/ to submit a support request.
• Use the live chat option available on the Jotform website during business hours.
• Check the Jotform Help Center for articles and guides that might address your issue quickly.

If you want, I can also escalate your issue internally so a support agent reaches out to you. Would you like me to do that?

Is this conversation helpful so far?

Hi Elianne,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Since you can see the new field "Would you like annual reminders to perform lab testing?" in the PDF Editor but it doesn't appear in the downloaded PDFs, this usually indicates an issue with the PDF template or download process.

Here’s what you can do to fix it:

1. Check the field's visibility in the PDF Editor to ensure it’s not hidden or conditional.
2. Delete and re-add the field in the PDF layout by dragging it again from the form fields list.
3. Save the PDF layout after making changes.
4. Confirm you are downloading the correct PDF version that reflects the latest layout (e.g., Submission PDF or Editable PDF).
5. Clear your browser cache or try a different browser to rule out caching issues.

If you prefer, I can escalate your issue so a support agent can assist you directly.

Let me know how you'd like to proceed.

Give it a try and let us know how it goes.

Hi Elianne,

Since the field was recently added, you need to update your PDF Document in your PDF Editor too. Let me show you how to do that:

The first one is when you make any changes and open the PDF editor:

1. After you make changes in Form Builder, click on the Downward Arrow icon on the top-left side of the page and select PDF Editor.
2. Click on the Yes, Proceed button in the window that pops up, and the file will update automatically.

Second, you can always update the PDF file manually. Here’s how to do it:

1. Click on the Add Element menu on the left side of the page.
2. Then, click on the Form Fields tab, drag and drop or click on the fields you want to add your PDF document.

And third, you can create the PDF file in a new tab again. The new file will include all the fields on the current form automatically. It's easy to set up. Let's do it:

1. In the blue navigation bar at the top, click on the New PDF button.
2. In the windows that opens, choose a layout and that’s it.

Here is the result:

Let us know if you need any more help.